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Blarg 2 Dawt OH!

I knew I shouldn't have taken that left turn at Albuquerque... A little over a year ago I started a ITSM related blog called “ITSM for the Real World”. Like many blogs, I came out of the gate with a...

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#^@$!*% ITIL! (How to keep ITIL from becoming a 4 letter word in your...

Why oh why did did I let ITIL suck me in? It’s a story that’s been told a thousand times in a thousand places. It starts with with a sweet seduction often driven by beautiful images and conversations...

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Step Right Up and Witness the Miracle of Service Management! (Stripping away...

Would you bet your companies future on something that looks like this? A strange thing has happened in our industry in the last 10 or so years since I was first introduced to and certified in the ITIL...

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There is nothing like the love between a Boy and his robot! (The Importance...

  (I bet some of you were expecting a Cherry 2000 picture weren’t you?) Been an interesting and exhausting few weeks recently and I have found myself reflecting a lot and thinking on the foibles of IT....

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Lord be willing and the creek don’t rise. (How committment makes all the...

    Let me start this post by saying this: “I love my job.” Now I don’t say this because I want people to think something that isn’t true, or that I am trying to suck up to my boss (because I know for...

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It Takes an Idiot (and the rest of the Village) – The power of Community.

  In the last few weeks I have been thinking a lot about communities (IRL and Virtual) and how they are formed, how they are tested, how they react under stress, the good parts, the pretty faces we all...

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Fusion 11 – ITSM Community Building Meetup

Where: National Pastime Sports Bar and Grill – Gaylord National Resort When: Monday September 26, 2011 8pm-10pm Why: Because we all need a better ITSM Community What: Meetup to build a better ITSM...

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Does Siri Dream of Eclectic Tweets? (A dream for the future of IT and...

      As a young boy growing up in the 80′s I was blessed by having access to a plethora of creations by visionaries who wrote, directed, and created some of the most amazing pictures of the future....

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2012: My Year of Quiet Professional Reflection

2012: My Year of Quiet Professional Reflection »Embracing the Fall Some of you that have known me professionally for awhile may have noticed that I was unusually quiet in 2012. In this post I will talk...

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Not all who wander in the Digital World are lost or need a map

Not all who wander in the Digital World are lost or need a map. >> Ignorance is Bliss? We spend a lot of time these days talking and arguing about the “Digital Natives” and how their expectations...

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